Privacy Policy

Effective Date: 09 August 2024

Xtract.io understands and upholds your concerns towards privacy and we believe that it is your right to know how, when and why your data is collected. The information we collect from you enables us to offer better services and we do not share any of the collected data with any third-party vendors or sites. Our privacy policy provides information on the handling of personally identifiable information regulated by the European Union and the data will be used in compliance to applicable data privacy regulations.

This privacy policy details the personally identifiable data collected by Xtract.io, how the collected data is used, and the control that you can exercise over the data gathered when you visit Xtract.io and its associated websites and express interest over our services through the websites and events conducted by us.

We have taken care to state the content of this privacy policy in simple and easily understandable terms. In case of any queries in any part of this policy, please drop us a mail at [email protected].

• The information we collect

  Information pertaining to you is collected in two ways - when information is given by you and the data we automatically collect when you browse our site.

  User-given information

  Whenever you sign up for any of our services or products, access insightful resources through download forms, fill in any of our website form to request more info on our services, and participate in surveys or events conducted by us, you provide personally identifiable information including name, email, phone number, country, and company name.

  We use this for the benefit of providing you with the most appropriate services and timely response to your queries. We will erase the collected information at your request but prior processing can’t be undone. We do not collect any information regarding payment cards, race, religion, and ethnicity.

  Log information

  Apart from the information you submit through forms, we also gather data automatically when you visit our website via cookies and third-party analytics tools. Information collected includes the type of device used, IP address, location of user, date and time of page visit, page views, browser type, and average time spent per page.

  Tracking this information helps us provide relevant content and improve our on-page services.

  What is a cookie?

  Most commercial websites have cookies which are very small text documents that often include an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. As you use this website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting this site and which parts of the site are most popular. We do not process any personal data that may be found in cookies.

  Social Media interactions

  When you engage with our brand through social media interactions such as likes, shares, posts, and comments through any of our social media handles, your basic profile information will be available and we may use this publicly seen information to connect with you for further service-related communications.

• What we do with your information

  All the information we collect inclusive of personal data is used to improve and enhance the service and support we extend to you. We have a legitimate interest in using your data for sending out important updates and giving you a personalized experience. We store the data with absolute data security measures and do not retain or reuse your data for more than its intended usage period. Ways in which we extend our services would include:

  1. Communicating product updates and revisions of our services

  2. Communications on offers, promotions, and events most relevant to you

  3. Improve on-page experience and quality of our services through cookie information

  4. Track trends in our products and services popularity

  5. Monitor proper usage of our subscribed product accounts

• Your control over the information collected

  The information you provide is always taken with your consent and you can opt-out or unsubscribe from our offerings anytime. Cookie data collection is also initiated only after an acceptance from your side. If you are a citizen of the European Economic Area, we realize that you as a user have every right to view, modify, access, delete, transfer, and restrict the use of your personal data. We will facilitate any of the above personal data moves at your consent once you send in your request through [email protected].

• Your rights on personal information

  If you are an individual resident of EEA, UK, or Switzerland, the following rights are provided on the personal data we have collected.

  Your right of access:

  You have the right to request us to know whether we are processing your personal data and, if we do, you have the right to request a copy of your personal data.

  Your right to rectification:

  You have the right to request us to correct the personal data we hold about you if it is inaccurate or incomplete.

  Your right to erasure:

  You have the right to request us to erase your personal data when no longer required or when you withdraw your consent (where applicable) under certain circumstances.

  Your right to restrict processing:

  You have the right to request us to restrict the processing of your personal data for a particular purpose, but this does not mean we will stop storing your personal data unless specifically stated to remove/delete the personal data.

  Your right to data portability:

  You have the right to request us to port the data to a third party.

  Your right in relation to automated decision making and profiling:

  You have the right to request us to not subject your personal data to automated decision making, including profiling.

  Your right to withdraw consent:

  If we have collected your data with your consent, this right entitles you to withdraw your consent at any time. The data processed before your withdrawal consent shall be legally valid.

  Your right to opt-out of marketing communications:

  You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or by sending a request to us.

If you have any concerns relating to the processing of your personal data please contact us at [email protected]. You also have the right to complain to the data protection authority of your state of your residence and You can find a list of contact details for all EU supervisory authorities at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

We encourage you to read this privacy policy carefully and understand the intent of the document. In case of any queries, concerns, or suggestions please feel free to drop us a note at [email protected] or at the following address:

Xtract.io Technology Solutions Pvt Ltd

Prince Kushal Towers,

Ground Floor, A Wing,

96, Anna Salai,

Chennai - 600002

Phone : +91-44-66005800