All-in-one online reputation management Solution

orm services
online reputation tracking

Track stories that matter to you

Handle reputation risks like a pro based on our insights to tailor an action and response

Keep an eye on the competition to understand what they’re up to

Identify brand advocates to amplify your reach

Never miss an industry update across key topics, locations, and domains

location intelligence analytics

The online reputation management solution your business just needs

Brand mentions matter. Customers and potential prospects take onto multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We help you take control, from one place.

business reputation management

Track your customers’ trail

You don’t have to hop between channels to spot conversations that matter to you. We monitor and create alerts of your brand mentions across all the channels in one go with online reputation monitoring

social media reputation monitoring

Monitor social engagements

View and manage social media engagements in one place to find what is being said and shared and to immediately take action on things that matter with our social media reputation management solution

monitor your brand online

Response through ticketing

Respond to your customer concerns by creating tickets with data aggregated across channels. Integrate with your help desk software easily through custom-built APIs

online review management services

Engage with the community

Whether your brand image is falling apart or rising up, we devise an automated response by classifying the context as positive, negative, or neutral

reputation management reviews

Leave no UGC unnoticed

We dig into the deepest corners of the entire web to pull out and directly publish positive reviews about your brand on your website through online review monitoring and aggregation

online reputation repair

Turn customer insights to action

Easily measure customer satisfaction index by requesting your customers to share their product or service experiences through our custom-built surveys

Looking for an enterprise-grade ORM solution?

The one-stop social management solution catering to your unique business requirements and strategize your online reputation management for maximum efficiency and success.

data aggregation solution

Unified dashboard

We monitor your business ratings and reviews across multiple websites and social media platforms on a single dashboard and help you make data-driven decisions.

large-scale data

Scalable solution

Whether you are a single outlet or multiple chains of stores, we’ll manage your online reputation using user-generated content sourced from your social media handles.

ecommerce retail analytics

Enhanced Customer Experience

Enhance your customer experience by making it more efficient and smooth with our insights, collected through customer feedback via various data points.

data aggregation solution

24/7 Response management

We offer 24/7 world-class email and phone support as a service. The grievances are categorized based on priority and resolved through automated smart responses, to ensure quick ticket resolution time.

large-scale data

Automated smart response

Our team with their technical expertise can create AI/ ML trained automated responses which will provide tailored responses to every customer. This helps save your time and cost, and you can focus on issues of higher importance.

ecommerce retail analytics

We know your audience

Based on the nature of your business and industry, we perform a detailed sentiment analysis and provide actionable insights. This way, we know who your customers are, the industry trends, target segment, etc.

Drive your revenue with increased customer satisfaction

Analyze brand performance

Restaurant Reputation Management

How this restaurant chain managed reputation online through review monitoring and automating responses to negative feedback.

Automobile Reputation Management

See how this automobile manufacturer managed reputation with Xtract.io’s end-to end reputation management solution.

Catch all the important conversations and mentions of your brand with the best online reputation management solution

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